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FAQ

What's in the box?

For now, just the device itself and a manual with instructions and information. This is all you need to get started, but we have additional accessories and products coming soon that will work seamlessly with LEVO.


How long will LEVO take to ship?

 

LEVO is currently in the final stages of production and will begin shipping in Spring 2017 (late May or early June). Our warehouse will send a tracking number when it's on the way!

Are there cooking directions?

Why yes, there are! Please visit the Get Cooking tab to identify recommended temperatures and cooking times depending on the ingredients of your choice. 


How does it work?

It's as simple as it looks. First, add the herb & oil of your choice. Second, set the time and temperature via the labeled buttons on the front of your LEVO. Thirdly, dispense your uniquely infused creation into the vessel of your choice (we recommend a mason jar as LEVO can prepare up to 16 oz at a time). Lastly, throw reservoir into the dishwasher for easy clean up.

Don't fret though- your LEVO will come with detailed directions included inside.


Do you take international orders?

Certainly. We would love to send you LEVO anywhere in the world. However, LEVO will require an adapter depending on your location. Please send us an email at info@levooil.com and we'll help recommend the adapter you should use based on your location.  For reference, the electronic specs are: 110V, 50/60Hz and 250W.


I have a question about tCheck!

For any questions about tCheck, please visit their FAQ page here.


Is there a warranty?

LEVO comes with a factory warranty of it's parts for 1 year. We want to make sure you're thrilled with your purchase and will be standing by after your product has been delivered for any support issues or queries.