Frequently Asked Questions
What's in the box?
Inside each LEVO box you’ll find a detailed Manual, simplified Quickstart Guide and maybe a small surprise or two.
LEVO I comes with our classic Herb Pod, Silicone Stirrer, and Stainless Steel Reservoir.
LEVO II comes with our double-sized Power Pod, Silicone Stirrer, and Ceramic-Coated Reservoir.
How does it work?
It’s as simple as it looks.
First, add the herb & oil of your choice. Second, set the time and temperature. Thirdly, dispense your uniquely infused creation into the vessel of your choice (we recommend a mason jar as LEVO can prepare up to 16 oz at a time). Lastly, throw the reservoir into the dishwasher (or hand wash) for easy cleanup.
Using LEVO II? You can choose to Activate or Dry your fresh ingredients first in your Herb Pod, before adding any liquid to Infuse.
Don’t fret though — your LEVO will come with detailed directions & a quick-start guide included inside.
How long will LEVO take to ship?
We aim to ship LEVO within 1-2 business days of receiving your order. If there is a backorder for your specific item, you’ll be notified by email for any delay. You’ll also receive a tracking number when it’s on the way!
Are there infusion directions?
Is there a warranty?
We want to make sure you’re thrilled with your purchase and will be standing by after your product has been delivered for any support issues or queries. Please note that LEVO’s Warranty is only applicable when purchased from LEVO or an Authorized Retailer. For our full warranty policy, head here.
Do you take international orders?
We’re working on bringing LEVO to kitchens around the world, but currently ship only within the US and Canada.
Please note that LEVO will currently require an adapter depending on your location. LEVO’s electronic specs are: 110V, 50/60Hz and 250W.
What's your return policy?
We accept returns on unused merchandise within 100 days of receiving your unit, minus the cost of shipping. We offer free returns or exchanges for any defective or damaged merchandise. You can find our full Return Policy here.
Can I use LEVO to make tinctures?
LEVO is designed for infusing oil, butter or glycerin. It is not recommended for use with grain alcohol.